How it works
Six steps, from first question to final report.
Every Door2Lab journey follows the same spine. What changes is who is standing at each step — a patient, a clinic, or a laboratory.
The journey
One spine, six stages.
Each stage has an owner and an expected state, so nobody has to ask where things are.
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01
Discover
Understand what diagnostic services and tests are available, and who provides them.
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02
Choose
Compare the options in front of you, including home sample collection where it is offered.
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03
Request
Raise a diagnostic request once, with the details a laboratory actually needs.
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04
Collect
A trained collector reaches the patient, or the patient visits a collection point.
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05
Process
The laboratory receives the order, processes the sample and prepares the report.
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06
Receive
The result returns to the person and to the clinician who asked for it.
Three journeys
The same spine, three perspectives.
A patient, a clinic and a laboratory all move through the same six stages — but they see and do different things at each one.
Patient
A diagnostic journey that can start from home.
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01
Find a service
Search for the test or panel you need and see what is available near you.
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02
Choose how to give the sample
Pick home collection or a nearby collection point.
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03
Request it once
Share your details a single time instead of repeating them at every step.
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04
Track progress
Know where the request is: scheduled, collected, in the laboratory, reported.
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05
Receive the report
Get the result in one place and share it with your clinician.
Clinic
Refer patients without losing sight of the sample.
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01
Refer
Raise a diagnostic request for a patient directly from the clinic.
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02
Coordinate collection
Arrange home collection, or send the patient to a partner laboratory.
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03
Track turnaround
See where each sample is and when a result is expected.
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04
Follow up
Get the report back alongside the referral, ready for the next consultation.
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05
Keep the record
Diagnostic history stays attached to the patient journey.
Laboratory
Receive digital demand and manage it end to end.
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01
Receive orders
Incoming diagnostic requests arrive digitally rather than as phone calls.
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02
Accept and schedule
Confirm capacity and plan collection or drop-off around it.
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03
Process
Move samples through your existing laboratory workflow.
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04
Publish reports
Release results back to the requester in a consistent format.
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05
Extend reach
Serve patients and clinics beyond your current catchment area.
Where the platform fits
Behind every step is one shared request.
Door2Lab does not ask laboratories to change how they work. It gives every participant the same view of the same request, so coordination stops depending on phone calls.
Door2Lab is in development and not yet live in any city. The flows shown here describe the intended experience being built with early clinic and laboratory partners.